Shipping & Delivery
*** We cannot ship UPS Ground or UPS Express packages to a Post Office address. ***
Upon delivery, please take care in unpacking and inspecting your shipment. Small items are often overlooked, so please check through the packing material carefully.
*** All claims must be made within 10 days of receipt of goods. ***
Shipping Cut-Off Time
Our daily shipping cut-off time is 1pm, CST. If you need to place an order with expedited shipping, cut-off time is 3pm, CST.
Insurance
All of our items are shipped 100% insured.
Sales Tax
Applicable State Sales Tax will be applied.
Exchanges & Returns
Exchanges & Returns
If you will be exchanging or returning an item, you must include a copy of your original packing slip or a completed Exchange/Return Form. If you cannot locate your packing slip, you may download our Exchange/Return Form here. You will need Acrobat Reader to view this document. Acrobat Reader can be downloaded here: http://www.adobe.com. Include the original packing slip or the completed Exchange/Return Form with the item(s) you are returning. Here are simple to follow instructions to
*** No returns will be accepted without prior written authorization and/or a Return Merchandise Authorization number provided by Bigger Digits. We will not accept a return without a copy of your original packing slip or the completed Exchange/Return Form.***
Please take care in unpacking and inspecting your shipment at once. Small items are often overlooked, so please check through the packing material carefully. Bubble wrap is used to package goods only. It is never used as filler material.
*** All claims must be made within 10 days of receipt of goods. ***
It is our policy to ship all orders complete and free from factory defects. However, in the event that a shipping error is made, we will authorize requests for returns made within 10 days of receipt of the merchandise. Any merchandise altered from its original condition will not be authorized for credit.
For any return, we reserve the right to charge a 10% stocking fee, or a 20% restocking fee for any item(s) not returned in its original state and/or packaging.
Damaged Goods
If a product is damaged in shipping, please stop unpacking and notify the carrier immediately. In the event of damage, claims must be made within 10 days of receipt of goods. Please notify a customer service representative by calling 404-444-7869.
Please keep all original shipping cartons and packaging materials, as well as the merchandise, until further notice. The shipping company will not process a claim for damaged merchandise if ANY of the original shipping materials are missing or if the merchandise has been altered in any way.
Defective Goods
When requesting replacement for a defective item, please remember if the item is truly defective we will replace it. Often, what is mistaken for a defect is simply the result of hand craftsmanship.
Contact Us
We are happy to answer questions or help you with returns. If you are in need of immediate assistance, please call us at: 404-444-7869. Otherwise, feel free to contact us by filling out the fields below and a customer service representative will get back to you via email.
Bigger Digits Headquarters
460 Spring Ridge Trace
Roswell, GA 30076
Our business hours are Monday through Friday, from 9am to 5pm, EST.
Bigger Digits - Shipping Address
14763 Florida Boulevard
Baton Rouge, LA 70819-3222
United States
Our business hours are Monday through Friday, from 9am to 5pm, CST.